1.
You have a PC with no video* Which of the following is LEAST likely to be causing the problem?
Answer: Option 'C'
crashed hard drive
2.
The floppy drive uses which DMA (direct memory access) channel?
Answer: Option 'B'
2
3.
What tool is used to test serial and parallel ports?
Answer: Option 'D'
loop backs (wrap plugs)
4.
Which DOS driver is used to emulate expanded memory?
Answer: Option 'B'
EMM386.exe
5.
A hard disk is divided into tracks which are further subdivided into:
Answer: Option 'B'
sectors
6.
You are testing the resistance in Ohms of a fuse on a 15K amp system. If the fuse is good, the meter should read?
Answer: Option 'A'
0.0
7.
What are the most likely conditions for ESD?
Answer: Option 'B'
Hot and wet
8.
ESD would cause the most damage to which component?
Answer: Option 'D'
Expansion board
9.
What's the best way to protect your hard drive data?
Answer: Option 'A'
regular backups
10.
Your IDE hard drive is not spinning up when you turn on the PC. What is the most likely problem.
Answer: Option 'C'
loose molex connector
11.
A 25-pin female connector on the back of your computer will typically be:
Answer: Option 'D'
A parallel port
12.
A PC with a 486DX2 processor runs internally at SOMhz. What speed would its external logic be running?
Answer: Option 'C'
25Mhz
13.
What command is used to reset a MODEM when using the
Answer: Option 'A'
ATZ
14.
Which is LEAST likely to interfere with upgrading to a newer DOS version?
Answer: Option 'B'
Video controller
15.
To prevent toner from sticking to a laser printer's heat rollers, apply which of the following:
Answer: Option 'A'
Oil
16.
After you service a laser printer, you notice dirty print. Which of the following would correct the problem.
Answer: Option 'B'
Clean the laser diode
17.
RS-232 is a standard that applies to:
Answer: Option 'B'
serial ports
18.
A modem could be attached to which port?
Answer: Option 'B'
Parallel port
19.
Which would you have to upgrade to install an EIDE drive?
Answer: Option 'B'
A 286 CPU
20.
In inkjet printers, what is the most common problem with the paper tray?
Answer: Option 'D'
malfunctioning pick-up rollers